FAQ

Your primary care physician (PCP) is your partner for health and your partner through the health care system. He or she will educate, advise and guide you with all of your health care needs. Your PCP can be an Internal Medicine Doctor or a Nurse Practitioner who focuses on primary care. Having a PCP is important because he or she can determine when you need to see a specialist, help you find the right specialist, and coordinate all of your care. Many healthcare insurers require a referral from your PCP before you can see a specialist.

If you are a new patient, please call 252-830-9001 to schedule your first appointment or use our contact form on the website.  Current patients have the additional option of requesting an appointment through the portal.

  • Photo ID
  • Current Insurance card(s)
  • Co-payment(s), if required
  • Past medical records you feel are applicable to your health
  • If you have Medicare, your pharmacy insurance drug card

On your first visit you will meet your physician or nurse practitioner, recount your medical history and have a brief exam. Please bring a list of any medications you are taking, including over-the-counter and herbal preparations. Please arrive early to register, complete paperwork and have an opportunity to relax before your appointment.

If you must cancel your appointment, we’ll be happy to reschedule you at a more convenient time. We ask you to give 24 hours advance notice in order to provide an opportunity for another patient to be seen.  Please utilize the portal or call the office at (252)830-9001 to leave a voicemail.

We are in network with many commercial insurances. Please call our office to see if we are credentialed to provide medical care under your current benefit plan.

Patients must pay any co-payments at the time of their visit. Patients are responsible to pay amounts, such as deductibles, co-payments and co-insurance that their insurance company designates as their responsibility.

For questions about your bill, call the office: 252-830-9001.

It is our policy to fill routine prescriptions during scheduled office visits. Please check with your pharmacy to see if you have additional refills remaining on your prescriptions. When you call the office for a refill, be sure to have your pharmacy phone number available to give to our staff. You may be due for a follow-up visit.

If you are experiencing what you believed is a medical emergency, please call 911 or go to the closest Emergency Department. To page the on-call physician after-hours for urgent matters, please call our office to be connected to the answering service.